Go to caps-gowns.com/shop and find your institution. Your institution's webshop shows the gown, cap, hood and sash your institution has chosen, at your institution's prices.

Enter your student ID or your institutional email, exactly as your institution gave it to you. If it still does not work, email us at customerservice@caps-gowns.com with your name and institution.

No. Everything your institution requires is included in your order. Upgrades are optional, and you only pay the difference in price.

Your institution may set one, and your webshop shows it. Orders placed after the deadline may not be ready for the ceremony.

Check the email address you signed in with, including the spam folder. You can also see your order on your order page. If you still cannot find it, email customerservice@caps-gowns.com.

For the gown, enter your height. For the cap, measure around your head, just above the ears and eyebrows. If you are between two sizes, take the larger one.

Email customerservice@caps-gowns.com with your order number as soon as possible. We can change it until production starts.

Yes, where your institution allows it. Check the spelling carefully, because we embroider your name exactly as you enter it.

Any valid credit or debit card. Card payments are handled by Amazon Payment Services (PayFort). You enter your card details only on their secure payment page, never on our site.

Check that all card details are correct and that your card allows online payments. If it still fails, try another card or contact your bank.

Yes. All prices are in UAE dirhams (AED) and include VAT at 5%.

You choose one of three ways, in the shop, in the cart or at checkout: collect at your institution (free), collect from our production facility (free), or home delivery anywhere in the UAE (49 AED per order).

Your order page shows each step: order confirmed, in production, quality check, and ready or dispatched. We also email you when it is ready or on its way.

At your institution on the collection days it announces, or at our production facility, Warehouse S.14, 18th Street, Al Quoz Industrial First, Dubai, Monday to Friday, 09:00 to 18:00 (closed 12:00 to 14:00). Bring your order number or the QR code from your order page.

2 to 3 working days after your order is ready.

Accessories are made and delivered separately, in the time shown on each product.

Yes, within 24 hours of placing it, for a full refund. After that we can refund only if production has not started. See our refund and returns policy.

Tell us within 7 days of receiving it, with a photo, at customerservice@caps-gowns.com. We will repair it, remake it or refund it.

Approved refunds are paid within 14 working days, to the card you paid with or by bank transfer to a UAE account.

Check your internet connection, refresh the page, or try a private (incognito) window. If it still does not work, email us which page and device you are using.