Policies
Privacy policy
Last updated: 30 September 2026
We collect only what we need to make, deliver and support your graduation order, and we treat it as confidential.
Who is responsible
Moxie Garments Manufacturer L.L.C., trading as Caps & Gowns, Warehouse S.14, 18th Street, Al Quoz Industrial First, Dubai. Questions: customerservice@caps-gowns.com.
What we collect
| Information | Why |
|---|---|
| Name, student ID, email address | To verify you with your institution and give you access to its webshop |
| Institution information | To show your institution's products, prices and dates |
| Measurements and sizes | To make your gown and cap to fit |
| Order and customization details | To produce what you ordered, such as an embroidered name |
| Delivery address and phone | Only when you choose home delivery |
| Messages with us | To answer questions and support your order |
Where it comes from
Your institution shares the student details needed to set up its ordering process. You add the rest when you order.
Card payments
Card payments are processed by Amazon Payment Services (PayFort). You enter card details only on its authorised payment page, never on the Caps & Gowns website. We receive a payment status and reference only; full card numbers, CVV codes, PINs and one-time passwords are not stored in our order, email or customer-service records.
Who can see it
- Our staff, only when they need it to make, deliver or support your order.
- Your institution's authorised staff, who see order and collection status for their own students only.
- Authorised service providers for defined tasks: hosting on Amazon Web Services (primary in Frankfurt, secondary in the UAE), website protection by Cloudflare, and card payments by Amazon Payment Services.
We do not sell your information.
How we protect it
- We keep our systems patched, limit access to authorised people, monitor for problems and check for vulnerabilities.
- When we email several students or institution contacts at once, we put addresses in BCC, so no one sees another person's email address.
- Your first email from us explains how to recognise the genuine payment page.
- No website can be made risk-free. If we suspect a security incident, we act on it and notify affected institutions without undue delay, and in any case within 72 hours.
How long we keep it
Student order data is kept for the current graduation season or school year plus 12 months, then deleted or anonymised. Records the law requires us to keep longer, such as accounting records, are kept for as long as the law requires.
Your choices
Students, and parents or guardians of school students, can ask to see, correct or delete their information by emailing customerservice@caps-gowns.com. We may need to keep some records where the law requires it.
The law we follow
We handle personal data under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Our garments meet UAE textile safety rules (Cabinet Resolution No. 54 of 2019), and every order is inspected before dispatch: sizes against the order list and the spelling of embroidered names. Our full compliance policies are published at moxie.ae.
Changes
We may update this policy. The latest version is always on this page.
