1. Who we are

Caps & Gowns is a brand of Moxie Garments Manufacturer L.L.C., Industrial Licence No. 807620, issued by the Dubai Department of Economy and Tourism, Warehouse S.14, 18th Street, Al Quoz Industrial First, Dubai, United Arab Emirates. Our garments are made in our production facility, Moxie. You can reach us at customerservice@caps-gowns.com.

2. Your account and your institution's webshop

• Students of a partner institution order through that institution's webshop after verifying their student details. The products, colours, prices and dates you see are the ones your institution has agreed with us.
• You are responsible for the details you enter, including your name as it should be embroidered, your height and your head size.
• Institution staff who use the institution portal can see order and collection status for their own students only. They cannot change your order.

3. Orders

• An order is confirmed when you receive our confirmation email. We may refuse or cancel an order if a product is unavailable, a price was shown in error, or payment fails. We refund any payment in that case.
• Your institution may set an order deadline. Orders placed after it may not be ready for the ceremony.

4. Prices and payment

• Prices are in UAE dirhams (AED) and include VAT at 5%.
• Payment is taken when you place the order, by card, through Amazon Payment Services (PayFort). You enter card details only on the Amazon Payment Services payment page; our own site never asks for them, and we do not store card numbers, CVV codes, PINs or one-time passwords.
• Institution prices apply only to that institution's students and webshop.

5. Personalized and made-to-measure items

Gowns are cut to your height and caps to your head size. Embroidered names, institution crests, engraved or printed keepsakes are made for you alone. Please check spelling and sizes before you order. We make exactly what you entered.

6. Production, delivery and collection

You choose one of three ways to receive your order, in the shop, in the cart or at checkout:

• We tell you by email when your order is ready. Bring your order number or the QR code from your order page when you collect.
• Accessories are made and delivered separately from your graduation regalia, in the time shown on each product.

7. Rented gowns

A rented gown carries a refundable security deposit. Return it clean and undamaged by the date given at rental. We may keep part or all of the deposit for late return, damage or loss.

8. Returns and refunds

Our Refund and returns policy is part of these terms.

9. Our responsibility

• If an item is faulty or not what you ordered, we repair, remake or refund it as set out in the Refund and returns policy.
• We are not responsible for delays caused by events outside our control, or by wrong details entered at order.
• Nothing in these terms limits your rights under UAE consumer protection law.

10. Your data

We use your details only to make, deliver and support your order, and to share order status with your institution's authorized staff. Our Privacy policy explains how.

11. Law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Disputes go to the courts of Dubai.

12. Changes

We may update these terms. The version on the site when you order applies to that order.